Do you know when to create a group chat?
Updated by Tiago Araújo [SSW] 4 months ago. See history
Note: When deciding whether to use a group chat, think of how you'd approach the same conversation in an email - if you'd cc someone in the email, then you should include them in the group chat.
❌ Figure: Bad example - Mentioning someone in a chat they are not participating
✅ Figure: Good example - Initiating a group chat with everyone involved
What if people are sitting next to each other
Always add everybody into the chat, even if they’re sitting next to each other. If during the call messages are sent, everybody gets them.
Make sure people are available
You shouldn't make the call if the participants have Teams status "In a call" or their status message suggests they shouldn't be disturbed.
❌ Figure: Bad example - Not a good time to call Adam and William as they're both "in a call"
✅ Figure: Good example - It's a good time to call Bryden and Lachie as they're both available
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