Do you CC relevant people and reply to all as a standard procedure?

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Some people might reply only to the sender of the email ('little r'), ignoring the fact that there were other persons included in the original email. Obviously the original sender intended to keep everyone in the loop, so it would be polite to CC everyone included on the original communication ('Reply All').

Exceptions

• If the sender requests a 'little r' reply
• If not all recipients need to be informed
• If the opinions of some recipients do not matter as they are unlikely to disagree
• If the original email was to an alias with many subscribers, in general you should not Reply All

What if the other person drops relevant people?

Sometimes the other person will 'little r' instead of 'Reply All' by mistake. This can be problematic as those dropped off the loop are needed as part of the decision making.

If you are still on the loop, you should reply to the thread as soon as possible, adding back all those dropped from the loop.

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Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren