Do you know how to follow up an unanswered email?

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Sometimes the person you have sent an email to may not reply promptly. They might be too busy or just have forgotten about it.
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If you need an answer, remind them by:

1. Sending an IM with the words "**(PING) - &#123;&#123; EMAIL SUBJECT &#125;&#125;**"

If you still get no response, then:

2. Reply to the email thread:
   - Add "**(PING)**" in 1<sup>st</sup> line of the body
   - Feel free to include any other useful information, such as _"following-up as this is blocking another task"_ or _"need an answer before the end of the Sprint"_ or _"it's been 2 months and I'm wondering what is the status of this task"_
   - Remember to always reply to all
   - Make sure to **not** duplicate the task(s) - the person will see it in the history of the thread

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  variant="greybox"
  body={<>
    **Tip:** Do **not** use "(RESEND)" to replace "(PING)"as it may sound aggressive.
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<emailEmbed
  from=""
  to="Jason"
  cc="Adam, John"
  bcc=""
  subject="RE: Northwind website - update tagline"
  body={<>
    (PING)

## Hi Jason

As per my conversation with Adam, we need this done by the end of the day

---

**From:** Camilla
**Sent:** Tuesday, March 5, 2024 10:30 AM
**To:** Jason
**Cc:** Adam, John
**Subject:** RE: Northwind website - update tagline

## Hi Jason

1. Please update the tagline on northwind.com
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    shouldDisplay: true
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Of course you should use a friendlier tone when following up a client or a third party compared with following up a colleague.

If it's really important and you need an answer you might like to [consider using the phone instead of email](/call-first-before-emailing).