Do you snip and format IM chats before turning them into emails?
Updated by Tiago Araújo [SSW] 7 months ago. See history
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- Deleting junk that is not related to the conversation
- Deleting repetitive junk that makes it hard to read (like peoples’ names)
- Adding a line break between people and highlighting the person's name in bold
❌ Figure: Bad example - This IM snip has a lot of unnecessary text that makes it hard to read
✅ Figure: Good example - Snipped and formatted
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