Rules to Better Software Consultants - Happy Clients

• Estimating - Do you know what tasks are involved in addition to just Development Work Items?
• Do you underpromise and overdeliver?
• Do you consider risk multipliers in software estimates?
• Do you promptly inform clients about initial estimate overruns?
• Approval - Do you get work approved before you do it?
• Approval - Do you assume necessary tasks will get approval?
• Do you send "Sprint Forecast" and "Sprint Review/Retro" emails to the client?
• Do you send thank you email to your client when project is about to end?
• Do you understand the difference between a POC and MVP?
• Do you know how to separate the urge from the behavior?