Do you utilize a positive tone when interacting with clients?
Updated by Tiago Araújo [SSW] 3 months ago. See history
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A sentence can be expressed in various ways, and it holds significance to utilize positive language when communicating with clients. Rather than stating _"I will NOT do X until you do Y"_, a more constructive approach would be to say _"When you do Y, I will be happy to proceed with X"_.
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We will not be able to develop the report until you are happy with the mockup.
❌ Figure: Bad example - Negative tone
We will develop the report once you are happy with and have signed off the mockup.
✅ Figure: Good example - Positive tone
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