Help - Do you help users when they get errors by directing them to a wiki or KB?

Updated by Brady Stroud [SSW] 1 year ago. See history

123

Every message box should contain a link to a wiki or KB with more details about the message. In the example of the below error message:

❌ Figure: ![Figure - Bad Example: User now has to Google to find out how to fix this error](/uploads/rules/help-do-you-help-users-when-they-get-errors-by-directing-them-to-a-wiki-or-kb/../../assets/NoDirectForError.jpg)

✅ Figure: ![Figure - Good Example: If you click on the "Get Help..." link on the bottom of the form it will take you to a wiki page with common issues and resolutions](/uploads/rules/help-do-you-help-users-when-they-get-errors-by-directing-them-to-a-wiki-or-kb/../../assets/DirectForError.jpg)

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