Do you send a PBI via email to raise visibility?

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With automatically sent backlog emails (Azure DevOps or GitHub), there is a risk of people deleting them without reading the content – it doesn't happen with manual emails that have unique subjects and a real person as the sender.
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If you have an important PBI and want to improve its visibility, then duplicate the content of the PBI into an email.

::: email-template
| | |
| -------- | --- |
| To: | Gary Green|
| Subject: | SugarLearning Leaderboard - Create leaderboard for approvals count |
::: email-content

(copy of the PBI - &#123;&#123; PBI LINK &#125;&#125; as per rule <https://ssw.com.au/rules/email-copy-to-raise-pbi-visibility>)

### Hi Gary

We want to have a visual reference for how many approvals each admin have in SugarLearning.
E.g. my&#46;sugarlearning&#46;com/SSW/leaderboard-admin/all

1. Please create an “Admin Leaderboard” that will show how many each of the Admin user approved (overtime, per year, and per month)?

Dan Duke

:::
:::
**Figure: PBI details copied to an email for better visibility, and also the email can get replied to with a ‘done’**